If you have suffered fire or water damage to your home, you are going to need to deal with your insurance company along with a restoration company. Satin Touch understands this and works with your insurance company to make it a smooth process from start to finish. The first thing is emergency mitigation. Our technicians will get the cleanup or water removal process started so life can return to normal as quickly as possible.
First Things First
Safety is vital, and the first thing our company worries about. We make sure your family and pets are in a safe environment, even if that means moving into temporary housing. If the situation calls for it, we offer counseling resources as well. Once you are settled, favorite snacks included, then it’s time to move onto problems such as dealing with insurance. No need to stress – we work with all kinds of insurances. With over 30 years of experience, we make the process go smoothly.
Know Your Policy
Before you begin the claim process, read through your insurance policy. Most policies will state that immediate notification is crucial. The policy should explicitly state what type of damage is covered and what is not covered. If you cannot stay in your home, keep track of expenses. This can include hotel fees, food purchased, or receipts from restaurants and gas receipts for required travel. Understanding your policy will ensure you are able to make a claim for what you are entitled to with no wondering what is covered.
Filing Your Claim
The first step is filing your claim. This is typically done by phone or the internet but can be done by mail as well. You speak to a representative from your provider. At some point, you will need to talk to your agent to make sure you fully understand what needs to be done. It may be wise to talk to your agent in person from the beginning to things from becoming confused.
Your Property Adjuster
Once your claim is submitted, and the ball is rolling, you will be assigned a property adjuster. The adjuster is the one who will continue the claim process. He will do an in-person inspection of the property and assess the damage. Then he will continue the paperwork and let you know what else is needed to keep the claim moving forward.
Work with Your Insurance Company
Once your claim is filed, and Satin Touch is on the scene, the rest is in the hands of the insurance company and us. We will keep them appraised every step of the way. Your insurance provider should be willing to work with you to get things back to normal as quickly as possible. We understand the terminology and what is required for claims to go smoothly.
Getting Paid for Damages
How you get paid for restoration can vary with each insurance company. Some payments will go straight to the restoration company, and parts of the bill are taken care of immediately. In other situations, the money will get sent to you, and you pay portions of the bill directly. No matter what the payment situation, Satin Touch works with you to take care of all the financial stress.
Work With a Restoration Expert You Can Trust
Satin Touch restoration has the experience to give you your home back. It doesn’t matter whether it’s fire or water damage; we are prepared with trained technicians to clean, repair, and restore. When it comes to your home, don’t settle for less than the best in restoration. Contact Satin Touch, and let us help you come home.